Privacy Statement

Highhouse Money Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This statement explains how we collect, use, store and share personal data in the course of providing mortgage and protection advice, in accordance with the UK GDPR and the Data Protection Act 2018.

Who we are

Highhouse Money Ltd is the data controller for personal data collected via this website and during the advice process. We are registered in England & Wales (Company No: 12477891) and are an appointed representative of Julian Harris Adviser Network Ltd (FCA No: 304155), which is authorised and regulated by the Financial Conduct Authority. Our FCA firm reference number is 991342.

Information we collect

• Contact details (name, address, email, telephone number)
• Personal details (date of birth, marital status, dependants, nationality)
• Financial information (income, expenditure, assets, liabilities, credit history)
• Employment details
• Property details related to your mortgage application
• Health and lifestyle information where relevant to protection advice
• Website usage data (IP address, browser, pages visited)

How we use your information

We use your personal information to:

• Assess your needs and provide suitable mortgage and protection recommendations
• Submit applications to lenders, insurers and other product providers on your behalf
• Manage our ongoing relationship with you, including reviews and renewals
• Comply with our legal, regulatory and record-keeping obligations
• Prevent fraud, money laundering and other financial crime
• Send you service updates and, where you have consented, marketing about other products and services we offer

Lawful basis for processing

We rely on one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests (running our business and providing advice), and your consent (for marketing communications and for processing special-category data such as health information).

Who we share your information with

• Mortgage lenders, insurers and other product providers we recommend
• Julian Harris Adviser Network Ltd, our regulatory network
• Our software, compliance and administration suppliers, under strict confidentiality
• Solicitors, surveyors, accountants and other professionals involved in your transaction — with your consent
• Regulatory bodies including the Financial Conduct Authority, HMRC and the Financial Ombudsman Service
• Fraud-prevention and credit-reference agencies

We do not sell your personal data to third parties.

How long we keep your information

We retain your personal data for as long as we are providing advice to you and, after that, for as long as required by law, regulation and our regulatory network — typically a minimum of six years from the end of our relationship, and longer for certain products such as lifetime mortgages and pensions.

Your rights

Under UK data protection law you have the right to: access your personal data; correct inaccurate data; request erasure; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights please contact us using the details below.

Cookies

This website uses a small number of essential cookies to make it function correctly and, where you agree, analytics cookies that help us understand how the site is used. You can manage cookies through your browser settings.

Data security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Change of purpose / further processing

If we intend to use your personal data for a purpose not covered by this notice, we will provide updated privacy information before doing so.

How to contact us

Highhouse Money Ltd, High House, 67 West Street, Selsey, West Sussex, PO20 9AG.
Email: info@highhousemoney.com
Telephone: 0345 512 0077

Complaints

If you are unhappy with how we have handled your personal data you can complain to the Information Commissioner’s Office at ico.org.uk. For complaints about our advice you can contact the Financial Ombudsman Service at financial-ombudsman.org.uk.

This privacy statement may be updated from time to time. Please check this page for the current version.